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Shipping Policy

SHANHUA TRADING CO., LIMITED ships products from our fulfillment locations to customers in supported regions. This Shipping Policy outlines our procedures, timelines, and related terms.

 

Order Processing

 

Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays may be processed on the next business day. You will receive a confirmation email once your order has been dispatched.

 

Shipping Methods and Delivery Time

 

We use reputable international carriers to deliver our products. Estimated delivery times vary by destination and shipping method:

  • Standard Shipping: 7–20 business days after dispatch.
  • Expedited Shipping (where available): 3–10 business days after dispatch.

Please note that these are estimates and not guarantees. Delivery may be delayed by customs procedures, carrier disruptions, or other factors beyond our control.

 

Shipping Costs

 

Shipping fees are calculated at checkout based on the destination, package weight, and selected shipping method. The applicable shipping cost will be displayed before you confirm your order.

 

Order Tracking

 

Where available, a tracking number will be provided in your shipping confirmation email. You can use this number to monitor the progress of your delivery through the carrier's website.

 

Customs, Duties, and Taxes

 

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the recipient. SHANHUA TRADING CO., LIMITED has no control over such fees and cannot predict their amount. We recommend contacting your local customs office for information before placing an order.

 

Incorrect Address

 

Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment, and additional shipping charges may apply.

 

Lost or Damaged Packages

 

If your package is lost or damaged in transit, please contact us at shanhua42@outlook.com within 30 days of the expected delivery date. We will work with the carrier to investigate and, where appropriate, arrange a replacement or refund.